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We have put together the most commonly asked questions about our services and other key information:

Is it confidential?

Yes. Relate operates under a strict code of confidentiality, which is discussed with you before you begin counselling. There are certain circumstances where to protect children we are obliged by law to Act. If this were the case, we would discuss this with you before we took any action, however small.

We are not married. Are we eligible?


Can I bring children to the appointment?

No. We do not allow clients to bring children to couselling sessions, and the counsellor will not proceed with a child present.

Is there Parking Onsite?

No we do not have parking available here at Relate Bournemouth, so make sure you allow enough time to find parking if you so require

Are you open to those with Civil Partnerships?


Can I come on my own?


Can you help me?

We counsel anyone who is distressed as a result of a relationship, whether current or past. We can work with you and/or your partner to help you to understand your relationship and your feelings and then empower you to make decisions that are right for you both or for you as individuals.

Is there a long waiting list?

Usually no one has to wait more than one week for an initial appointment. The waiting time for regular counselling depends on your availability and needs.

We are lesbian/gay/bi-sexual. Are we eligible?


When can I come for counselling?

Our centre is open Monday to Thursday and our counselling sessions are available at various times throughout the day and  evenings a week until 9.00 p.m. you must make an appointment before coming for counselling.

My partner is violent/abusive to me. Can you help?

We do work with couples and individuals where violence is a feature of the relationship but only where we are confident that no one will be placed at risk by doing so. If your partner is the violent person, we suggest you come on your own for counselling which can be arranged confidentially.

Is it too late?

Only you can make this decision. However if you both want to work together it demonstrates that it may be possible for you to develop or reform a relationship.

What do I have to pay?

We are a registered charity and make no profits from our services. We do ask you to cover the cost incurred on your behalf. The cost for the initial appointment is £38 and regular appointments are between £40 and £55 per appointment, the amount you pay is agreed at the initial appointment.

What happens when I come?

You will initially have a initial appointment with an experienced counsellor. If you then require ongoing counselling you will be given a booking form to complete giving your availability.

I am not ready to meet face-to-face – are there any books I can read?

  • The Relate Guide to Staying Together
  • The Relate Guide to Starting Again
  • The Relate Guide to Better Relationships
  • The Relate Guide to Second Families
  • The Relate Guide to Sex in Loving Relationships
  • Stop Arguing Start Talking
  • After the Affair
  • Babyshock
  • Loving Yourself Loving Another


And for further help click here on Useful Books

What happens if I have a complaint about Relate?

Relate always welcomes feedback and is keen to improve its services. We have a complaints procedure, which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please raise it with the manager of the service.

© Relate Bournemouth, 2014      Cookies